It's not easy to say goodbye to old friends, but that's what the digital and retail teams had to do last week when we rolled out the new-look Contact mobile app and online self-service. Why, you ask! Our old platform had served us well. In the five years since it'd been built, the self-service channel... Continue Reading →
I'm incredibly proud to be a member of the Contact Energy Ltd team and whānau. Monday we announced our revamped and inclusive family leave policy, which is comprehensive and far-reaching. I think about my teams, some members of which are growing their families and will be directly affected by this - potentially in a life-changing way. It... Continue Reading →
Last week we kicked off the first of the Transformation Talks, a live interview series in which speak to leaders of true transformation and innovation in New Zealand. This series is a partnership of Contact Energy and our Auckland home, The Generator NZ. I can't imagine a better guest for the inaugural Transformation Talk than... Continue Reading →
This week marks two months for me as Chief Digital Officer of Contact Energy, a role for which my family moved from our beloved home in Amsterdam to Auckland. As everyone knows, we find ourselves in a dramatically different and unexpected place than we were in February. When interviewing for my role, meeting board members and... Continue Reading →
In 1989 at the age of seven, my father and I opened my first bank account at a Wachovia branch in Raleigh, North Carolina. It was a family joke to pronounce the Charlotte-based regional bank's name, "wa-chov-ia." Barbara*, the employee who opened my account that day also helped my parents with their mortgage and later... Continue Reading →
Game-changing, hack everything, social influencing, and anonymous trolling. Let's do better in 2016. Happy 2016, everyone! I hope you all had a happy festive season and that your new years are off on the right foot. For the first time in a year I had a few weeks off and lots of time to... Continue Reading →
One of my favorite topics of discussion about Social is the power it can have to flatten even the most hierarchical organizations. I especially love when my own company provides examples of how this works. If you don't know me or haven't yet read my bio, I'm a consultant at IBM and currently lead Social... Continue Reading →
As I've written about previously, one of the most powerful aspects of Social is its ability to break down corporate and entrenched hierarchies. Airlines are being forced to listen to customers not flying in the first class cabin, videos of poor delivery service can earn almost 10 million views, and cable companies are being publicly pilloried by none... Continue Reading →
Over the past year many of my conversations with clients have turned the corner from "Why Social?" to "Which Social?" These organizations are realizing that the benefits of Social Enterprise tools extend far beyond simple measures of ROI. Though famously difficult to measure, Social tools, when chosen and rolled out effectively, lower costs by reducing duplicate... Continue Reading →
I'll admit it: I love Gmail and Google Drive, I check my LinkedIn app daily, I've even come to appreciate Twitter, and man does my wife love Instagram. These tools can be extremely useful, are well designed, and offer fantastic user experiences. Funny thing is, I doubt either of us would pay even a nominal... Continue Reading →
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